Privacy policy
“Simplaa” or “we” in this policy means Simplaa UK Limited, a limited company incorporated and registered in the United Kingdom with company number 11266835, whose registered office is Office 8, Sigma Business Centre, 7 Havelock Place, Harrow HA1 1LJ.
We hereby set out below how we use your personal data. Simplaa collects and processes personal data of (i) passengers in the course of installation and use of Simplaa app; and (ii) drivers in the course of installation and use of the Simplaa driver app, and during their registration and on-boarding and provision of services; under the relevant terms of use.
Driver data
We collect and process the driver’s personal data to ensure that Simplaa regulatory compliance with drivers is met. We verifying the driver’s qualifications according to this professional activity, thereby safeguarding the contractual relations associated with the Simplaa app service. This includes resolving any driver service quality issues and monitoring your compliance on an ongoing basis.
Drivers' information on shift or at any time of using the Simplaa service can be viewed by an operational team. Any driver who would not like his or her geographic location to be visible to the dispatch operator can disable the app by tapping the “Terminate” button.
Rider data
The personal data of Simplaa App Riders is only disclosed to drivers who have active Simplaa App so that they will see the users' contact number, first name, and geographic location at the time of trip dispatch. The driver will be able to contact the user once they have accepted the journey for easier communication to meet successfully.
Any feedback on the quality of the service is anonymous and drivers do not receive information on the names and telephone numbers of the users who provided feedback.
Sharing with third parties
Simplaa discloses personal data to our third-party service providers, who may be located in countries outside of the EEA, subject to contracts with those third parties. These may include IT or payment services providers or driver verification check providers. Our payment provider Stripe is fully PCI compliant as one of the Level 1 Service Provider.
Your personal data may be shared with local licensing bodies, law enforcement, for legal reasons or in case of a change in our business ownership or assets.