Question 1

How do I book a ride?

Accepted Answer

Message us on WhatsApp (fastest), call us, or book in the Simplaa Rides app where it's live. A real person confirms your journey and fixed price — no account needed.

Question 2

Are your prices really fixed?

Accepted Answer

Yes. Your price is agreed before you travel, and that is what you pay when you arrive. We don’t run a meter or add surge pricing.

Question 3

What happens if my flight is delayed?

Accepted Answer

We track your flight, so your driver adjusts to the actual landing time and waits for you. A delay never costs you your ride.

Question 4

Where will my driver meet me at the airport?

Accepted Answer

At arrivals, with a name sign. Your driver will help with your luggage and walk you to the car.

Question 5

Which cities do you cover?

Accepted Answer

In the UK we cover London and all major airports. In Nigeria we run in Lagos, Abuja and Port Harcourt.

Question 6

I'm flying Air Peace — do I get a free transfer?

Accepted Answer

Eligible Air Peace First and Business Class passengers get a complimentary transfer when they land. You'll receive a WhatsApp with your claim link — or just ask us and we'll check your eligibility.

Question 7

Can you provide a child seat?

Accepted Answer

Yes — tell us when you book and we'll have one ready for your journey.

Question 8

Can I change or cancel my booking?

Accepted Answer

Plans change — message us on WhatsApp and we'll rearrange or cancel your booking for you.

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Common questions

Airport & City Rides made simplesimple